Resume Details
Foreword

Resume Details

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If you're a Recruiter

Thank you for providing me with the opportunity to highlight my relevant qualities and characteristics that I believe would allow me to succeed in this position. In my nearly 20 years of full-time work experience, I have worked across multiple industries to help solve the challenges that many companies are facing today. After reviewing my background, I am confident that you will find that my experiences and strengths are a great match for your company.

bringing
Value

Strategic with Vast Scope:

My daily activities require me to partner and work closely with CFO’s, VP’s, and Directors, in order to lead and serve as the owner of the analytics for our Global Collections teams for:

eBay, Kijiji Canada, Kijiji Italy, Gumtree United Kingdom, Gumtree Australia, Marktplaats, Mobile.DE, Mobile.FR, eBay K, Shutl, and 2dehands

My team is responsible for dashboards, alerts, visualizations, models, warehouses, and “telling the story” behind invoicing, collections, bad debt, and losses for our businesses that realize a combined $85m+ in annual transactions. My team has also been responsible for the analysis and development of risk mitigation and fraud reduction strategies and policies where we have successfully led the development of new models and identification methods, resulting in over $21m in targeted annual savings.

Vision for Success

As a long time analyst, engineer and quality assurance professional, I have acquired the necessary skills to develop a strategic vision for improving multiple situations and businesses as they arise. This vision, combined with an assessment of potential challenges that arise from changes within the business environment, people, technology, competition, and markets have allowed me to prove myself in many situations, surpassing the normal duties and description of my role to partner with and influence leaders in an effort to solve long-term challenges for the entire business. Thus enabling me to create the strategic path and vision for almost all of the projects listed on my resume.

Versatile in Any Department

I have a broad set of skills including developing and establishing partnerships, project management, team building, coaching, mentorship, software development, analytics, quality assurance, product design, and marketing. These skills allow me to be placed into many situations where I can rapidly assess complex environments and problems while considering all business functions, potential positive and negative impacts, and develop solutions.

Passion for People

I believe that the team and people come first. Much of my focus is on the development of teams and individuals. I have achieved outstanding results within the development of teams, including but not limited to: interviewing, hiring, training, mentoring, and elevating teams throughout most of my years of employment. My former employees can attest to my desire to help them succeed in their careers and the mentorship I provided them to achieve their successes.

Results Oriented

I have a history of delivering substantial results and going beyond the normal scope of every one of my jobs. Many of my accomplishments have been realized as a result of my dedication to projects I have worked on during my spare time. My drive not only makes me an asset to your organization, but my passion for what I do keeps me working through my downtime to solve problems that many organizations have struggled to find the resources to tackle.

Quality Focused

I have experience with many analytics teams across many companies in a global environment. Many business partners face issues with information quality, trustworthy reports, timely delivery, receive “data” instead of information, struggle to find analysis that can “tell the story”, and suffer from analysis paralysis. I have proven my abilities to mentor a team of new and experienced individuals to increase quality, presentations, and effectively tell the story behind the data.

2016/05 - Present
eBay

Overview

Leader and owner of strategic direction, reporting, dashboards, KPI’s, models, databases, software, SQL, and analytics teams for Global Collections Analytics for: eBay, Kijiji Canada, Kijiji Italy, Gumtree United Kingdom, Gumtree Australia, Marktplaats, Mobile.DE, Mobile.FR, eBay K, Shutl, and 2dehands

● Interfacing with CFO’s and VP’s, function as a strategic partner and leader, connecting analytics functions, data, and information across Billing, Payments, Losses, Claims, Customer Service, Collections, Risk, Finance
● Hired, coached, and mentored analytics team from ground up to build all reporting, dashboards, visualizations, and alerts for invoicing and collections processes
● Designed Python scripts, Tableau dashboards, and SQL reporting, supporting the invoicing of over 7m customers per month and over $100B in annual transactions
● Developed business intelligence analysis and models for detecting fraud; annually targets $20.3m in savings and a reduction of over 650k negative buyer experiences
● Analyzed policy gaps to prevent over $1m in logistics process fraud
● Designed new data warehouses, led team writing all SQL & Python code to support all ETL’s, reporting, Tableau dashboards, visualizations, and models
● Implemented agile analytics processes, Jira request tracking, and GitHub code repository into a global analytics team which led to a 90% cost improvement

2012/01 - 2016/01
Spiceworks

Overview

Simultaneous owner and leader of Product Analytics, Product Releases, and Software Quality Assurance. Product. Designed strategy, processes, technical development, and built and managed all 3 departments from the ground-up

● Successfully hired, trained, & mentored teams of employees across 3 departments
● Developed original analytics platform, supporting start-up business with over $200m of funding to structure the company’s reporting for an IPO
● Designed all product analytics reporting, dashboards, analysis, funnel metrics, KPI’s, and product direction across 3 product lines for a $75m business
● Designed A/B tests, user experience testing, segmentation, and data analysis to reduce user abandonment and increase retention across 6 product lines
● Strategically designed software release process, architecture, policy, and procedures to release over 100 major software versions over a period of 4 years
● Owner of all aspects of software releases, including: feature development, bug fixes, issue triage, quality assurance, user testing and feedback, marketing coordination, end-user release documentation, product adoption and retention

1998/02 - 2012/01
Other Companies

Planview

● Developed SQL queries, analyzed processes, and developed solutions, saving 4 FTE in direct labor costs and contributed to 10% productivity improvement across a team of 60+ developers
● Analyzed software and needs for a quality assurance reporting system, engineered and built dashboards and reports, resulting in 80% improvement in reporting costs

Renew Data

● Analyzed company-wide process, produced six-sigma improvement study and recommendations, resulting in $6m in annual savings for a $36m business
● Led the evaluation/analysis of potential multi-million dollar merger to support $36m of revenue
● Performed employee labor analysis, developed 4 SQL applications for auditing, resulting in a 50% reduction of errors and 54% reduction in direct labor costs
● Created automated analysis/auditing application, interfacing with multiple databases to analyze petabytes of data, saving 98.4% on processing costs
● Designed process auditing policies for litigation support for a top 5 global bank

Others

● Analyzed 1,000s of client’s financial situations, produced reporting and plans to cover multiple situational factors for each client
● Improved inventory loss control, resulting in an 82% reduction in inventory loss
● Developed training program, increasing customer service scores by 200%
● Developed organization and sales strategy, increasing sales by 23%

My
Education

University

Master of Business Administration - MBA
Texas State University 2010

Bachelor of Business Administration – BBA
Northwood University

Technical Industry Certifications

● Project Management Professional (PMP)
● Microsoft Certified Systems Engineer
● Microsoft Certified Systems Engineer
● Comptia Network+
● Comptia Hardware & Software

Financial Industry Certifications

● NASD Series 7 Securities License
● NASD Series 66 Securities License
● State of Michigan Life Insurnace License
● State of Michigan Health Insurnace License
● Certification of Long-Term Care (CLTC)
● Chartered Financial Consultant (ChFC)
● Chartered Life Underwriter (CLU)